Award Winning Wight Hotel, Sandown, Isle of Wight
Travel Library & Trip Advisor
These international organizations’ web sites allow clients to grade and make comments (good or bad!) about any hotel, restaurant or attraction in which they have stayed, eaten or visited – and The Wight is shown as having an extremely high satisfaction level.
N.B. Whilst having a right of reply a hotel has absolutely no control over the comments made.
AA – Merit Score – was 69% – then 80%!
In August 2006 The Wight Montrene Hotel, with a Merit Score of 69%, was even then the highest rated 2 Star hotel in Sandown. Then, over the years until the autumn of 2014, the score gradually increased to 80% which put it into the top 1% of 2 Star Hotels in the U.K.
But our clients’ needs have change over the past several years – in particular the average length of stay has decreased and most guests now prefer the greater freedom of booking just Room & Breakfast. As a result the demand for Evening Dinners has decreased to such an extent that their provision is no longer financially viable. Whilst Evening Dinner will still be available for Christmas, Twixmas and the New Year (plus any time when the Wight hosts any large group) we now cater only for Breakfast* As a result we then asked to be re-graded as “Guest Accommodation” (which sits between “Guest House” and “Hotel”) as we felt that it more accurately described our core business. On re-inspection we were awarded a 4 Star “Guest Accommodation” accreditation. * We have however arranged for our guests to receive a 10% discount in 6 restaurants that are within walking distance.
RAC Red Stars Award
The Wight was given a coveted Red Stars Award for Hospitality and Service. At the last RAC inspection their inspector commented “A quality 2 Star family hotel – very well presented in all areas and managed with enthusiasm and care”.
The Hotel is also graded 2 Star by the ETC. (Now changed to 4 Star Guest Accommodation)
over 300 hotels visited by clients of Urquhart Travel to have consistently shown the highest standards of welcome, friendliness, excellence of service, décor and facilities”. The Wight has also received a similarly worded Hospitality Award.
Food Hygiene at the Wight
In July 1997 we were awarded the maximum 5 star certificate (the average hotel/guest house score in Sandown is 3 star – and two big names scored just 2 stars and 1 star respectively!) and have continued to hold it on annual inspection without interruption.